Frequently Asked Questions
Can I order products not listed on the website?
Yes, we have more than 8000 plus items in stock ready and not all of them are listed on the website. If you can’t find what you’re looking for on our site, please contact our sales team to discuss your requirement.
Can I have my goods and invoices marked to any special requirements?
Yes. We offer an extremely flexible approach to each customer. We understand that not every order will be exactly the same and we can make changes where required to suit your needs.
Can Tiger Tek source any item requested?
Yes. Over the last decades, our team of procurement specialists has developed robust relationships with more than 5500 plus manufacturers/suppliers worldwide, allowing them to source anything from A to Z. From small consumables, to a highly complex mining machinery , our team removes the complexity from procurement so you can focus on your operation.
Can goods be returned?
At Tiger Tek, we understand that there may come a time where you need to return a purchase. We want to make the returns process as simple and easy as possible for you. You are entitled to a replacement, credit or refund where item(s) are: faulty, wrongly described or different from a sample shown to you. Our policy lasts 14 days from the date of purchase. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, although we may at our discretion offer you credit, exchange or refund.
To be eligible for a return, item must be unused and in the same condition that you received it. It must be in the original packaging complete with labels/box intact and receipt.
Will I be able to deal with the same person each time?
Every customer is important to all our staff however if you enjoy dealing with someone in particular we are happy for you to liaise with a dedicated team member. Tiger Tek has been set up to be an enjoyable working environment ensuring that staff turnover is minimal. Customers can feel sure that they will be able to have the same people looking after them.
If you have any questions or if you just want to say hi – We’d love to hear from you!
(08) 9256 1037
24 Ernest Clark Road
Canning Vale, WA 6155