Frequently Asked Questions
Can I order products not listed on the website?
Yes, we have more than 8000 plus items in stock ready and not all of them are listed on the website. If you can’t find what you’re looking for on our site, please contact our sales team to discuss your requirement.
Can I have my goods and invoices marked to any special requirements?
Yes. We offer an extremely flexible approach to each customer. We understand that not every order will be exactly the same and we can make changes where required to suit your needs.
Do you provide Contract Manufacturing?
Yes. We provide custom manufacturing solutions according to client specifications. Tiger Tek works with individual or groups of factories to manufacture/design client’s products requirement that meets price and quality targets for new product development or modifications to existing product lines, including branding, packaging, certifications and delivery of the finished products to client.
What are the hours of business?
Our standard trading hours are from 8am-5pm (WST) Weekdays. However our office’s phone number is usually diverted to a dedicated team member to assist with any urgent matters during off-business hours.
Can Tiger Tek source any item requested?
Yes. Over the last decades, our team of procurement specialists has developed robust relationships with more than 5500 plus manufacturers/suppliers worldwide, allowing them to source anything from A to Z. From small consumables, to a highly complex mining machinery , our team removes the complexity from procurement so you can focus on your operation.
Can goods be returned?
At Tiger Tek, we understand that there may come a time where you need to return a purchase. We want to make the returns process as simple and easy as possible for you. You are entitled to a replacement, credit or refund where item(s) are: faulty, wrongly described or different from a sample shown to you. Our policy lasts 14 days from the date of purchase. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, although we may at our discretion offer you credit, exchange or refund.
To be eligible for a return, item must be unused and in the same condition that you received it. It must be in the original packaging complete with labels/box intact and receipt.
Can Tiger Tek purchase on our behalf?
Yes. If you have already sourced the item you require, we can purchase it on your behalf. We will arrange a cost plus agreement based on each individual order. All we require is a purchase order number from you and we will do the rest. We can also assist in the process of identifying, shortlisting, selecting, and purchasing relevant goods, services, or works from a third-party vendor via direct purchase, competitive bidding, or tendering while guaranteeing timely delivery of the right quality and quantity.
Do you export/import?
Yes, we have extensive experience in export/import process and preparing all the necessary permits and documentation. We work closely with our clients and shipping/logistic companies to ensure that orders are delivered on time to anywhere in the globe. No detail is too small and we pride ourselves on simplifying the export/import process for our clients, ensuring that your orders will arrive safely at your destination.
Will I be able to deal with the same person each time?
Every customer is important to all our staff however if you enjoy dealing with someone in particular we are happy for you to liaise with a dedicated team member. Tiger Tek has been set up to be an enjoyable working environment ensuring that staff turnover is minimal. Customers can feel sure that they will be able to have the same people looking after them.
If you have any questions or if you just want to say hi – We’d love to hear from you!
(08) 9256 1037
24 Ernest Clark Road
Western Australia 6155